Shipping policy
Shipping Policy
Processing time: Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays).
Shipping time: Once shipped, orders typically arrive within 5–8 business days depending on your location. International orders may take longer due to customs processing.
Shipping rates: Calculated at checkout based on your location and order size. [Insert: free shipping threshold if applicable, e.g. "Free shipping on orders over $50."]
Order tracking: You'll receive a shipping confirmation email with a tracking number once your order ships. Please allow 24–48 hours for tracking information to update.
Delayed or lost packages: If your order hasn't arrived within the expected timeframe, please contact us at [support email] with your order number and we'll investigate with the carrier.
International orders: Customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in the order total and are collected by the carrier or customs office upon delivery.
Incorrect address: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, but we'll do our best to help redirect the package if caught before it ships.